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Nicotine pouch questions, answered

Short, direct answers to the questions we hear most about nicotine pouches and shopping at PouchSelect. They cover products and strength, using pouches, orders, payment, shipping, 21+ age verification, wholesale and white label, with links to the full guides.

Products and brands

Which nicotine pouch brands does PouchSelect carry?

PouchSelect carries ZYN, VELO and Pablo, with more brands added [as distribution agreements are signed]. See compare brands.

What is a nicotine pouch?

A nicotine pouch is a small fiber pouch that contains nicotine and is typically placed between the gum and upper lip. FDA classifies nicotine pouches as tobacco products; they are used without spitting and are not heated or burned. More in what are nicotine pouches.

Do nicotine pouches contain tobacco?

They contain no tobacco leaf, but they are still tobacco products. FDA says nicotine pouches "do not contain cut, ground, powdered, or leaf tobacco itself"; the nicotine can be extracted from tobacco leaf or made synthetically.

How can I tell if a nicotine pouch is FDA authorized?

Check FDA's list of authorized nicotine pouch products, which names each product by brand, strength and flavor. Our guide shows how to check the list, or go straight to FDA's list.

What flavors do you carry?

The shelf is grouped into flavor families: mint, citrus, fruit, coffee, licorice, ice and cola. Browse by flavor to see every can in each family.

Where does your stock come from?

Every can is bought through [authorized distribution partners]. [Sourcing statement to be approved by compliance.]

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Strength and nicotine

How do I choose a nicotine strength?

If you are new to a brand, start at the strength you already use, and compare by nicotine per pouch (mg) or by PouchSelect's strength dots, which use one scale for every brand. The strength guide groups the shelf from Light to Extra strong.

What does mg per pouch mean?

It is the amount of nicotine in each pouch, in milligrams. Mg per pouch is the number to use when you compare strength across brands.

What do the strength dots mean?

Every can on PouchSelect uses one 6-dot strength scale: 2 dots is 6 mg, 3 dots 8 mg, 4 dots 10 mg, 5 dots 17 mg and 6 dots 20 mg per pouch. The same number of dots means the same strength on every brand. Strength explained.

How strong are Pablo pouches?

Pablo Gold Edition cans on our shelf are 17 mg per pouch: 5 of 6 strength dots. That puts them in PouchSelect's Extra strong tier (17 or 20 mg).

What strengths does ZYN come in?

On our shelf, ZYN cans are 6, 8 or 10 mg per pouch (2, 3 or 4 of 6 dots), 20 pouches to a can. Check each can against FDA's list.

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Using pouches

How do you use a nicotine pouch?

Place one pouch between your gum and upper lip, where FDA says pouches are typically used. There is no spitting and nothing to light. When you are done, throw it away where children and pets can't reach it. Step-by-step guide.

Do you have to spit with nicotine pouches?

No. FDA describes nicotine pouches as products that "can be used without spitting."

How long do you keep a pouch in?

Follow the directions printed on the can. PouchSelect doesn't set a time because it depends on the product.

How should I store nicotine pouches?

Keep them in the can with the lid closed, in a cool, dry place out of reach of children and pets. How to store nicotine pouches.

What is the difference between Mini and Slim?

Mini and Slim are format names each brand uses for the size and shape of its pouches. Format is separate from strength, so always check mg per pouch and the strength dots. Mini vs slim.

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Orders

What pack sizes can I order?

Every can comes as a single can, a 5-can roll or a 10-can carton.

Can I change or cancel an order?

[Order change and cancellation policy.]

Do you offer returns?

No. All sales are final. If something arrives damaged or wrong, contact us within 7 days with photos — see the shipping policy.

What if my order arrives damaged or wrong?

Email contact us within 7 days of delivery with your order number and photos of the packaging and cans. We replace or refund when the issue is on our side or the carrier’s.

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Payment

How do I pay for my order?

By Interac e-Transfer. After you place your order, send the e-Transfer to [[email protected]] with your order number in the message. Your order ships once the payment arrives.

How long do I have to send the e-Transfer?

[X hours] from when you order. Unpaid orders are cancelled after that. See the payment policy.

How do trade accounts pay?

By wire transfer. We email an invoice with wire details for every order. Starter orders ship once the wire clears; Growth and Distributor accounts on [net terms] ship on invoice and pay by wire within [N] days.

Are taxes included in the price?

[Currency, state excise and sales tax handling.]

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Shipping

Which states do you ship nicotine pouches to?

[List of eligible states.] Checkout confirms eligibility from your delivery address.

How long does delivery take?

Orders ship in [X business days] and arrive in [X–Y days]. Retail orders ship after the Interac e-Transfer arrives.

Do you ship to PO boxes?

No. Deliveries need a street address where an adult can sign.

How much does shipping cost?

[Rates, free shipping threshold.] See the shipping policy.

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Age verification

How old do you have to be to buy nicotine pouches?

  1. Federal law sets 21 as the minimum age for every tobacco product, and FDA says that includes products with nicotine "from any source, including non-tobacco nicotine."

Why do I need to verify my age?

Federal law sets 21 as the minimum age for tobacco products, so we verify every buyer's age before an order ships. The check runs at checkout, before payment completes.

What information do you use to verify my age?

Your name, date of birth and delivery address, checked with [verification provider]. If they cannot be matched, you will be asked for a photo ID.

Will someone need to sign for my delivery?

Yes, an adult has to sign for the delivery. [Adult signature on delivery policy.] See the age verification policy.

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Wholesale

Do you sell nicotine pouches wholesale?

Yes. Licensed retailers can open a trade account with case pricing across every brand on the shelf. Apply for trade.

What do I need to open a trade account?

A federal EIN, a state tobacco retail license where required, a resale certificate and a business address in an eligible state.

Can I mix brands in one case order?

Yes. Any mix of ZYN, VELO and Pablo counts toward the 5-case (250-can) minimum.

How are trade buyers age-verified?

Trade buyers are verified as licensed businesses through their tobacco retail license and resale certificate.

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Build your own brand

Can I launch my own nicotine pouch brand?

Yes. The white label program covers formulation, packaging and fulfilment, from 10,000 cans for the whole order; unit cost is quoted per brief, with packaging and shipping quoted separately. A new pouch needs FDA marketing authorization before it can be sold in the US; we discuss the pathway with every brand. Start a brief.

Does a white-label nicotine pouch need FDA authorization?

Yes. A new nicotine pouch product, such as a new brand or formulation, is a new tobacco product and needs an FDA marketing authorization pathway before it can be sold in the US. PouchSelect will discuss the regulatory pathway with your brand.

How long does a white label project take?

About [X weeks] from brief to first production run, including samples and artwork approval. That does not include FDA marketing authorization, which a new product needs before it can be sold in the US.

What is the minimum first order for white label?

First orders start at 10,000 cans for the whole order, across your flavors and strengths.

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